Skip to main content
Landuri

FAQ

Questions landlords ask

Can’t find your answer? Send us a message on WhatsApp or email us.

hello@landuri.co.za

Getting started

Do my tenants need to install anything?

No. Your tenants use the WhatsApp they already have. When you add a tenant, Landuri sends them one message explaining what it is and asks if they want rent reminders and receipts. They reply YES to receive them, or STOP at any time to stop.

Does it work if I rent out informally, like a backyard room?

Yes. Landuri was made for small landlords: backyard rooms, granny flats, shared rooms and small units. You don't need a company or a property manager to use it. You do need to be the owner of the rental, or have the owner's permission to manage it.

Landuri helps you keep clear records. It does not give legal advice, and it doesn't replace a written lease.

Will it work on my phone and use a lot of data?

If your phone has WhatsApp, it works. Most of what Landuri sends is short text messages. Photos of payment slips use about as much data as any photo you send on WhatsApp.

Using Landuri

How are reminders sent?

Landuri sends reminders on WhatsApp from the Landuri business number, before rent is due. It only messages tenants who replied YES to receive messages. Every reminder explains how to stop messages, and a tenant who replies STOP gets no more messages. You are told when that happens.

Does Landuri collect the rent for me?

No. Tenants keep paying you directly, the same way they do now: cash, EFT or a bank deposit. Landuri never touches rent money. It keeps the record of who has paid, how much, and when.

What happens when a tenant sends a proof of payment?

Landuri reads the slip and suggests a payment entry, for example "Room 2, R1 800, 1 March". Nothing is saved until you confirm it.

A slip is evidence, not proof. Always check your bank statement before you confirm, because Landuri can't see whether the money actually reached your account.

What if a tenant pays in cash?

Just tell Landuri, for example "Sipho paid R1 500 cash today". It adds the entry after you confirm and can send your tenant a receipt.

Does Landuri use AI?

Yes. Landuri uses artificial intelligence to understand your messages and read payment slips, so you can write normally instead of learning commands. It can make mistakes, so it always asks you to confirm before it changes your records. The final decision is always yours.

Privacy and data

Is my information and my tenants’ information private?

Yes. Landuri follows South Africa's Protection of Personal Information Act (POPIA). We use your information only to run Landuri. We do not sell it and we do not use it for advertising. Tenant information is only ever shown to that tenant's landlord.

Where is my data stored?

Our database and payment slip photos are stored in South Africa, in Amazon Web Services' Cape Town region. Some service providers we rely on, such as WhatsApp (Meta) and our AI provider, process information outside South Africa, only as POPIA allows. Slip photos are deleted 90 days after a payment is confirmed or rejected. Our Privacy Notice has the full details.

Plans and cancelling

What does it cost?

Landuri is free for up to 3 rooms. The paid plan is R79 per month for up to 10 rooms, including VAT if applicable. If you have more than 10 rooms, contact us and we'll agree a price with you.

We never charge you automatically. When a payment is due, we send you a payment link and you decide whether to pay.

How do I cancel?

To stop the paid plan, just don't pay the next payment link. Your account goes back to the free plan and your records are kept. If you cancel within 7 days of paying, you get a full refund.

To close your account completely, send "CLOSE ACCOUNT" to Landuri. You can ask for a copy of your records within 30 days. After that we delete them within 90 days, unless the law requires us to keep something longer.

For the full details, read our Privacy Notice and Terms of Use.

Try it before your next rent day

Free for up to 3 rooms. Nothing to download, and nothing is ever charged automatically.

Start on WhatsApp (opens WhatsApp)