Legal

Privacy Notice

Version 1.0 · Effective 28 December 2026

This notice explains how Landuri handles personal information, as required by the Protection of Personal Information Act (POPIA). It applies to landlords and tenants. Landuri is run by Enovest (Pty) Ltd, registration number 2013/165749/07, Space Design Quarter, Leslie Road, Fourways, Johannesburg, 2191. Our Information Officer is Tshepo Mashabela, privacy@enovest.co.za, +27 71 822 8605.

1. Who is responsible for your information

• If you are a landlord, we are responsible for your information.
• If you are a tenant, your landlord is responsible for your information. Your landlord gave us your details so Landuri can track your rent and send you reminders and receipts. We handle your information only on your landlord's instructions and under a written agreement with them (our Operator Terms).

2. What we collect

About landlords: name, WhatsApp number, preferred language, property and room details, rent settings, the messages and voice notes you send to Landuri, when you accepted our terms, and your plan and billing records.

About tenants: name, WhatsApp number, room, rent amount and due date, charges, payments, balances and receipts, photos of proof-of-payment slips (which may show your bank, part of an account number and a payment reference), whether you agreed to receive messages, and the messages you send to Landuri.

We do not ask for ID numbers, and we do not need any information about health, religion, race or other special personal information. Please don't send it to us.

3. Where it comes from

Landlords give us their own information. Tenant information comes from the landlord, and from tenants themselves when they reply to Landuri or send a payment slip.

4. Why we use it

• to set up and run landlord accounts;
• to track rent charges, payments and balances;
• to send rent reminders to tenants who agreed to receive them;
• to read payment slips and suggest payment entries, which change records only after the landlord confirms;
• to send receipts to tenants and summaries to landlords;
• to answer landlords' questions about their rentals;
• to bill landlords on the paid plan;
• to keep Landuri secure, prevent misuse and keep an audit trail; and
• to meet our legal obligations.

We may use information with names and numbers removed to improve how accurately Landuri reads slips and messages. We do not sell personal information, and we do not use it for advertising.

5. Our legal basis

For landlords, we process information to perform our agreement with you, to meet legal duties, and for our legitimate interest in running a secure service. For tenants, we process information on the landlord's behalf, to manage the rental agreement between you and your landlord. Reminders are sent only after a tenant agrees to receive them.

6. Is providing information required?

Landlords must give us the information needed to set up their rooms and tenants, or Landuri can't work. Tenants don't have to reply to Landuri or send slips. If a tenant chooses not to receive messages, the landlord can still record payments manually.

7. Who we share it with

We share information only with service providers who help us run Landuri, under written terms that require them to protect it:

• Meta (WhatsApp): to send and receive messages;
• Anthropic (Claude AI): to understand messages and read payment slips;
• Amazon Web Services (AWS): to store information securely;
• PayFast: to process landlords' subscription payments; and
• Sentry: to find and fix technical faults.

We may also share information if the law, a court or a regulator requires it. Tenant information is shown only to that tenant's landlord.

8. Information sent outside South Africa

Some of our service providers process information outside South Africa, including in the United States and the European Union. We send information abroad only where POPIA allows it, for example where the provider is bound by terms that give your information a level of protection similar to POPIA. Our database and payment slip images are stored in South Africa.

9. How long we keep it

• Payment slip photos: 90 days after the payment is confirmed or rejected.
• Rent records and receipts: while the landlord's account is active, then deleted within 90 days of closing, unless the law requires longer.
• Message history: 12 months.
• A record that a tenant asked to stop messages: as long as needed to make sure they don't receive more.
• Landlord billing records: at least five years, as tax law requires.

10. How we protect it

We encrypt information when it is sent and stored, limit who can access it, check that messages really come from WhatsApp, keep an audit log of changes, back up regularly and delete information when it is no longer needed. If we discover that personal information has been compromised, we will tell the Information Regulator and the people affected as soon as reasonably possible, and in the case of tenant information, the landlord first.

11. Your rights

You have the right to:

• ask whether we hold your information and get a copy of it;
• ask us to correct or delete it;
• object to how it is used;
• stop receiving messages at any time by replying STOP; and
• complain to the Information Regulator: www.inforegulator.org.za.

Landlords: contact our Information Officer at privacy@enovest.co.za.

Tenants: you can contact your landlord, or our Information Officer at privacy@enovest.co.za, who will pass your request to your landlord and help them respond.

How to make a formal request for records is explained in our PAIA manual.

12. Changes to this notice

We will update this notice when the way we handle information changes. The latest version is always at www.landuri.co.za/privacy and in our PAIA manual.

13. This website

This section covers visits to www.landuri.co.za.

• No advertising or tracking cookies. This website does not set cookies and does not load third-party trackers.
• No analytics. We do not currently measure visits to this website. If we start, we will use a privacy-friendly tool, only with your permission, and update this notice first.
• Server logs. Our hosting provider, Amazon Web Services, keeps technical logs (such as IP address, browser type and the page requested) for a limited time, to keep the website secure and working.
• Contact form and email. If you contact us, we use your name (if you give it), how to reply to you and your message only to reply to you. We keep it for up to 12 months, unless it becomes part of a support request about your Landuri account.
• WhatsApp links. “Start on WhatsApp” buttons open WhatsApp, which is run by Meta under its own privacy policy. We receive only what you send us there.