Legal

Terms of Use

Version 1.0 · Effective 28 December 2026

Supplier details: Enovest (Pty) Ltd, registration number 2013/165749/07, trading as Landuri. Address: Space Design Quarter, Leslie Road, Fourways, Johannesburg, 2191. Email: support@enovest.co.za. Phone: +27 71 822 8605. Privacy and information requests: privacy@enovest.co.za.

1. About these terms

These terms are an agreement between you, the landlord, and Enovest (Pty) Ltd ("we", "us"). You accept them by replying "I agree" in WhatsApp when you register. To use Landuri you must be 18 or older and the owner of the rental property, or authorised by the owner to manage it. The Privacy Notice and the Operator Terms form part of these terms.

2. What Landuri does

Landuri is an assistant on WhatsApp that helps you record your rooms, tenants and rent, send rent reminders to tenants who have agreed to receive them, read proof-of-payment slips and suggest payment entries for you to confirm, and send receipts and summaries.

Landuri does not collect, hold or transfer rent money. Tenants pay you directly. We are not a bank, payment service, debt collector, estate agent or legal adviser.

Payment slips are evidence, not proof. Landuri reads what a slip shows but cannot confirm that money reached your account. Always check your bank statement before you confirm a payment.

3. Your account

Your account is linked to your WhatsApp number. Keep your phone and WhatsApp secure. Anything done through your number is treated as done by you. If your phone is lost or stolen, tell us straight away at support@enovest.co.za so we can pause your account.

4. Your responsibilities

You agree to:

• give accurate information about your rooms, tenants and rent;
• add only tenants whose details you are allowed to share, and tell them you use Landuri;
• use Landuri only for messages about rent and your rental, and never to harass, threaten or pressure tenants, or to send notices that are unlawful (for example, an eviction notice without a court order);
• follow the law that applies to you as a landlord, including the Rental Housing Act and POPIA; and
• not misuse Landuri, for example by sending spam, trying to break its security, or using it for someone else's business without our permission.

5. AI assistance

Landuri uses artificial intelligence to understand your messages and read slips. It can make mistakes. Landuri always asks you to confirm before it changes your records, and the final decision is always yours. Nothing Landuri says is legal or financial advice.

6. Plans and fees

• Free plan: up to 3 rooms.
• Paid plan: R79 per month for up to 10 rooms, including VAT if applicable, paid by a payment link we send you. We never charge you automatically.
• More than 10 rooms: contact us and we will agree a price with you before you add more rooms.
• If you don't pay, your account returns to free-plan limits. Your records are kept.
• We will tell you at least 30 days before any price change.
• Cooling-off: you may cancel a paid plan within 7 days of paying and receive a full refund, as the Electronic Communications and Transactions Act allows.

7. WhatsApp and other services

Landuri works through WhatsApp, which is run by Meta. You must follow WhatsApp's own terms. We are not responsible for outages of WhatsApp, your mobile network or your phone.

8. Availability and changes to Landuri

We work to keep Landuri running and your records safe, but we cannot promise it will always be available or error-free. We may add, change or remove features. We will tell you in advance about any change that significantly affects how you use Landuri.

9. Your records

Your rent records belong to you. You can ask for a copy of your records at any time, and we will send them to you in a common format. How we handle personal information is explained in the Privacy Notice and the Operator Terms.

10. Our liability

As far as the law allows:

• we are not liable for indirect or consequential losses, unpaid or lost rent, disputes between you and your tenants, or decisions you make based on your records; and
• our total liability to you is limited to the greater of the fees you paid us in the 12 months before the claim, or R500.

Nothing in these terms limits our liability for gross negligence or fraud, or any right you have under the Consumer Protection Act that cannot be excluded.

11. Ending your use of Landuri

You can stop at any time by sending "CLOSE ACCOUNT". We may suspend or close your account if you break these terms or misuse Landuri, and we will tell you why unless the law prevents us. When your account closes, you can ask for a copy of your records within 30 days. We then delete them within 90 days, unless the law requires us to keep something longer.

12. Changes to these terms

We will send you a WhatsApp message at least 30 days before changing these terms. If you keep using Landuri after the change, you accept the new terms. If you don't agree, you can close your account.

Transfer: we may transfer this agreement and your records to another company that takes over Landuri, such as a related company set up to run it, as long as that company keeps to these terms and protects your information in the same way. We will tell you at least 30 days before the transfer, and you may close your account if you don't agree.

13. Complaints

Contact us at support@enovest.co.za. We aim to reply within 5 business days. For privacy complaints you may also contact the Information Regulator.

14. Law

These terms are governed by the law of South Africa and are agreed electronically. They do not take away any rights you have under South African consumer law.

Operator Terms (tenant information)

These terms form part of the Landuri Terms of Use. They are the written agreement POPIA requires (sections 20 and 21) between you, the landlord, as the responsible party for your tenants' personal information, and Enovest (Pty) Ltd, as your operator.

1. What we process for you

We process your tenants' names, WhatsApp numbers, room and rent details, charges, payments, balances, receipts, payment slip photos, messaging preferences and messages, only to provide Landuri to you as described in the Terms of Use and Privacy Notice.

2. Your instructions

We process tenant information only on your instructions, which are the instructions you give through Landuri and these terms. We will not use it for our own purposes, sell it, or use it for advertising. We may use it with names and numbers removed to improve Landuri's accuracy. If the law requires us to process it in another way, we will tell you first unless the law prevents us.

3. Your responsibilities

You confirm that:

• you have a lawful reason to share each tenant's details with us, such as managing your rental agreement with them;
• you have told your tenants that you use Landuri, or will do so before we message them; and
• the information you give us is accurate, and you will correct it when it changes.

4. Confidentiality

We treat tenant information as confidential. Only people who need access to run or support Landuri may see it, and they are bound to keep it confidential.

5. Security

We keep reasonable technical and organisational safeguards in place, as section 19 of POPIA requires. These include encryption in transit and at rest, access control, verification of incoming messages, audit logs, backups and automatic deletion of slip photos after 90 days. Details are in our PAIA manual.

6. If something goes wrong

If we have reasonable grounds to believe that your tenants' information has been accessed or obtained without authorisation, we will tell you without undue delay, with what we know about what happened and what we are doing about it. We will help you meet your own duty to notify the Information Regulator and your tenants.

7. Our service providers

You authorise us to use the service providers listed in the Privacy Notice to run Landuri, including providers outside South Africa. We bind each of them to written terms that protect the information at least as well as these terms. We will tell you at least 30 days before adding or replacing a provider that receives tenant information, and if you object, you may close your account.

8. Information outside South Africa

We transfer tenant information outside South Africa only to the providers listed in the Privacy Notice, and only where section 72 of POPIA allows it.

9. Requests from tenants

If a tenant asks us to access, correct or delete their information, or objects to its use, we will pass the request to you promptly and help you respond. When a tenant replies STOP, we stop sending them messages straight away and tell you.

10. Help with your obligations

Within reason, we will give you the information you need to show that your tenants' information is handled in line with POPIA, and we will co-operate with the Information Regulator.

11. When your account closes

When your account closes, you can ask for a copy of your tenants' records within 30 days. We then delete tenant information within 90 days, unless the law requires us to keep it longer, in which case we keep it secure and use it for nothing else.

12. Precedence

If these Operator Terms conflict with the Terms of Use on how tenant information is handled, these Operator Terms apply.